Customer service is when you assist someone with an issue they are having. Customer support is all of the services that make it easier for customers to do business with your company. Customer service problems are when your customers want something done but can’t or don’t know how to ask for it. There are several customer support problems that can be solved by artificial intelligence...

As customer service software is combined with customer service solutions, customer experience becomes streamlined. While customer support is difficult, it’s important to keep in mind that what one customer group wants or needs may be different from what another customer group wants or needs. This means finding ways to deliver customer service can be complicated by the sheer number of...