LimTC builds dedicated support, customer success, and operations teams for growing businesses. We design the role around your workflow, you approve every hire, and we manage recruitment, training, and the day to day. A partnership, since 2017.
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Most of our clients reach us at the same point. The work has outgrown the team, and building in house is too heavy.
Support and admin volume is growing, but building an in-house team is too heavy a commitment.
We build a small dedicated team, starting with one to three people, and scale it as the work grows.
A previous outsourcer let you down, and senior staff are back to answering tickets and chasing admin.
We move repeatable support, operations, and back-office work into a managed team that owns it.
Your process lives in people's heads, and you train the same things again and again.
We capture training into a knowledge base and playbooks your next hire inherits.
Hiring in house is slow. Outsourcing to a BPO trades quality for price. There is a third way, and this is how it works.
We define the role and the ideal candidate profile with you, then source specifically against it. No bench, no recycled pool. Every candidate you meet is on the page because of what you asked for.
Our internal screening runs three rounds before any candidate reaches you. You meet the finalists, you say yes, and the team is yours on day one.
A dedicated senior project manager on every engagement at no extra cost. Monthly billing. Long term relationship. We earn renewal every single month.
The teams behind faster replies, higher conversion, and calmer operations.
A small team became a structured L1/L2 support function with a Team Lead layer and training docs that held through system migration.
We built the CRM discipline, KPIs, reporting, and workflows around the team so the client could grow without losing control or conversion.
Pick the work that needs to move off your team. We design the role and staff it.
L1 and L2 frontline. Tickets, chat, and email built for fast responses and a human voice.
Learn more →L1 and L2 with technical fluency. Your engineers stop being first responders.
Learn more →Onboarding, adoption, and follow-up. Retention is a team sport.
Learn more →Coordination, admin, data, and document work. The recurring work that has to be right every time.
Learn more →You tell us the work. We define the role with you, source and screen, you approve the hire, your team trains once, and we document the process, manage the person, track quality, and help you scale the next hire faster.
We are not for everyone, and we would rather tell you up front. Here is where we are a strong fit, and where we are not.
A call to talk through where you are today, what good would look like, and how LimTC would build the team to get you there. A written quote or proposal follows after.
Book a callYes. Most clients start with one role, prove the model over the first 60 to 90 days, and scale once it is working. Because we document the role as we go, every hire after the first one is faster to onboard.
A typical role fills in two to three weeks from the moment the role opens. Every role is sourced specifically for your engagement against the profile your team approved. The profile, the screening process, and the onboarding playbook are what keep that fast.
Sometimes a fit is wrong. When it happens we replace, no questions asked, sourced against the same profile your team already approved. Replacement timeline is two to three weeks. Faster than starting fresh with a different vendor. Faster than in house.
Our team is English fluent, technically capable, internationally experienced, and trained to European standards of rigour. We have been building teams from Ukraine since 2017 for clients across multiple continents.
BPOs assign you seats from a shared pool. We build a team that is yours, chosen to your specification, with a dedicated senior project manager on our side whose only job is making the engagement work. Monthly billing, no lock in, long term partnership.