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Omnichannel: A Definition and, Discussion on Customer Service

At the end of the day, customer experience is king. What does that mean? It means that a company’s ability to connect with its customers in a meaningful way will determine whether they’re successful or not. In this blog post, we’ll discuss how Customer Support can be an omnichannel service – meaning it spans all channels from web chat to social media and...
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10 Customer Service Tips For Delivering A 5-Star Experience

Your company is only as good as the customers it serves. A customer service department that isn’t on its toes can be a significant drag on your bottom line. If you want to deliver a 5-star experience, then you need to know these 10 tips for success.  Here are some quick pointers on how to make every phone call count:    1) Listen carefully and determine what your...
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