As customer service software is combined with customer service solutions, customer experience becomes streamlined. While customer support is difficult, it’s important to keep in mind that what one customer group wants or needs may be different from what another customer group wants or needs. This means finding ways to deliver customer service can be complicated by the sheer number of...

Leaders play a critical role in ensuring that their workforce is motivated and engaged. Driving results through your team members will help you accomplish your company objectives and stay ahead of the competition. However, do you know why some of your employees are disengaged or unhappy? It might have to do with how they are managed or because they’re not happy about what’s expected...