“Outsourcing is the business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company’s own employees and staff. Outsourcing is a practice usually undertaken by companies as a cost-cutting measure. As such, it can affect a wide range of jobs, ranging from customer support to manufacturing to the back office”

Source:https://en.wikipedia.org/wiki/Outsourcing

Benefits of outsourcing include the following:

• Increased Efficiency
• Allowing you to focus on the core competencies 
• Save on Infrastructure and Technology
• Access to Skilled Resources
• Time Zone Advantage
• Staffing Flexibility 
• Reduce Operational Risks

Outsourcing Areas

• Customer service (information systems, field services, telephone customer service, etc.)
• Sales-marketing (telemarketing, advertising)
• Record Management and Archive Storage
• Administrative affairs (written documents, files, photocopy, etc.)
• Human resources management (recruitment, training, remuneration, performance evaluation, consultancy, career management, human resources information system, etc.)
• Information technology (maintenance, repair, training, application, software development, etc.)
• Accounting-finance (payroll, taxation, purchasing, and general accounting transactions)
• Logistics-shipping (warehousing, mailing-distribution, information systems, and operations)
• Facility Management (operation, maintenance, repair)

Why Ukraine Is the Best Location For Outsourcing?

The main things you want to look for when determining the best countries to outsource is high-quality educational IT infrastructure, and the ability to communicate multilingual, sustainable payroll, easy travel geolocation, cultural fit with a similar working calendar.

Ukrainian Universities are well-known for their well-established higher educational institutions, giving their students quality European education and a possibility of building a successful career in their own country. That being said, Ukraine becomes the most ideal location for outsourcing over other popular destinations. 80% of IT-related workers speak English fluently so no communication barriers there. Other benefits of outsourcing to Ukraine include a time zone that partially overlaps with US and UK times and a similar working culture that prizes challenge and competition. Besides great recognition in the tech domain, BPO companies provide excellent value for money. 

You can see the number of industry-leading companies who trusted the Ukrainian industry and established their centers in Ukraine, such as:

• Google;
• Microsoft;
• Apple;
• Magento;
• Skype;
• Violin Memory.

The key secret factor of choosing the place for outsourcing, the extent of the evolving startup sector since it’s a great indicator of IT progress in the country.

The nation’s mentality and cultural background is another important factor to consider when choosing an outsourcing destination. Sharing identical values and worldviews and be a great accelerator for the workflow between the customer and the outsourcing vendor.

Ukrainians share the same values as Central Europe and the USA. Very hard-working and responsible, motivated, and are constantly willing to endure new challenges. Ukrainians are keen on teamwork and always help each other.

Ukraine is currently the leading outsourcing destination in Eastern Europe, and the country has earned this status for a good reason.

It has a huge pool of experienced and dedicated experts who are willing to work and build trustworthy relationships with their clients. Ukraine is the most convenient option for both European and American customers.