How an engagement with LimTC works.
We do not have a bench. We do not assign you whoever is free. Every engagement starts by sitting down with you and defining the team you actually need. This is the playbook.
What working with LimTC looks like.
Your first hire, step by step.
From ideal candidate profile to a trained team member and a knowledge base your next hires inherit. Click any step to read the detail.
Define ICP
English, tone, depth, schedule, domain.
Together we define your Ideal Candidate Profile. English level, tone, technical depth, schedule, domain. Aligned with you at kickoff so every search starts from the right specification.
Sourcing
Sourced fresh. No bench.
Sourced specifically for this role against the approved ICP. No bench, no pool, no recycled candidates. Every candidate you meet is on the page because of what you asked for.
Pre-screening
Three internal screens.
Three rounds of internal screening at LimTC before any candidate reaches your team. Skills, fit, communication, and a role-specific assessment.
Final Interview
You approve every hire.
Your team meets the top candidate, asks whatever you want, and gives the final yes. We do not place anyone you did not approve. Ever.
Capture Training
Your team trains. We document.
Your team trains the new agent on the product, the tone, the edge cases. We capture every detail of that training, written and indexed.
Knowledge Base
Organized. Reusable.
We organize the captured training into a structured knowledge base. Searchable, kept current, owned by you, ready for the next hire.
Define Processes
Clear playbooks.
Clear working processes pulled from the knowledge base. Your team runs on them daily. New hires inherit them from day one.
Scale Team
Up to 60% faster onboarding.
Onboard up to 60 percent faster than before, with a one week floor per agent. The work you did once compounds across every future hire.
One fee. Everything included.
The twelve things behind every great team member are all part of one monthly fee. No extras, no surprises, no fine print.
Hover or tap any card to see what it covers
Candidate Sourcing
Hundreds of CVs filtered. You meet the three.
Per role, we filter hundreds of CVs against the ICP you approved at kickoff. By the time a candidate reaches you, they have already cleared three internal screening rounds. You meet the finalists. You decide.
Screening & Interviews
Initial calls, references, vibe checks. The noise is ours.
We run the intro calls, reference checks, skills assessments, and culture-fit conversations. You never spend time on a candidate who is not already a serious yes from our side.
Onboarding Logistics
The first 90 days, run end to end.
Workstation setup, accesses, intro meetings, training schedule, week-one and week-four check-ins, 90-day review. All on a written playbook so nothing slips.
Benefits & Perks
Packages structured, vendors negotiated, questions answered.
Health insurance, perks budget, equipment, paid time off. We structure the package, negotiate with vendors, and become the one place your team member goes with questions.
Wellbeing & 1:1s
Pulse checks that catch burnout four weeks early.
Regular structured 1:1s and quarterly pulse surveys. We surface workload, motivation, and friction issues early enough to fix them. Most retention saves happen in the four weeks before someone considers leaving.
Churn Tracking
Exit interviews, root causes, retention plays that work.
When someone leaves, we run a structured exit interview, document the root cause, and feed it back into how we run the engagement. Retention is engineered, not lucky.
Warm Sourcing Channels
Market intelligence that fills the next role in 2 to 3 weeks.
Nine years of candidate relationships and channel partnerships keep the pipeline warm. When a role opens we move from kickoff to shortlist in days, not weeks.
Conflict Resolution
Neutral mediation before disputes become resignations.
Disagreements happen. Workload, scope, communication. We mediate from the LimTC side as a neutral party so a conversation does not become a crisis. Most are resolved in one structured session.
Offboarding Logistics
Security, handover, exit comms. All clean.
When an engagement ends or a role moves, we handle access revocation, knowledge transfer to whoever picks it up, final paperwork, and the communication so the close is as professional as the start.
Employer Brand
Why strong candidates apply to LimTC before we post the role.
We invest in being the company strong support and operations professionals want to work for. That is why we fill roles in two to three weeks, why retention is high, and why team members on your engagement are not desperate for the job.
Experience Sharing
Lessons from one team becoming playbooks for the next.
Every engagement teaches us something. We capture those lessons, turn them into playbooks, and they make every next engagement smoother. You inherit nine years of patterns across dozens of teams.
Business Continuity
Backups and a plan for the bad day, before the bad day.
What happens if a key person on your team is suddenly unavailable? We have backup coverage, documentation, and a clean handover plan written before the situation arises. The bad day never derails the engagement.
Three things most outsourcers will not do.
You approve every hire.
Every candidate that reaches your team has already cleared three internal screening rounds at LimTC. You meet the finalists, you ask whatever you want, and you say yes or no. We do not place anyone you did not approve. Ever.
We source for the role, not from the bench.
We do not maintain a pool of pre-vetted candidates waiting to be assigned. Every search starts fresh against the Ideal Candidate Profile your team approved at kickoff. A typical role fills in two to three weeks.
A dedicated senior PM on every engagement.
Not an account manager. A senior project manager whose entire job is making the engagement work. Standups, QA, escalation handling, hiring decisions, monthly business reviews. Included at no extra cost.
How we engage.
We work on a monthly engagement model. No multi-year lock-ins. No long-term contracts you cannot exit. We earn renewal every month by being useful every month.
Monthly billing
Predictable, transparent, no surprises.
No lock-in
Notice period is short and written into the contract.
Long-term partnership
Most engagements run for years. The model just does not force it.
Ready to architect your team?
One call. We will walk you through the process with your specific team in mind.
Book a call