The outsourcing model has drastically changed during the past few years for good, evolving to providing the best service in every possible way and channel.   Outsourcing, of course, can be a great way to drive your business forward in a more effective and faster environment by allowing you to use your company resources for more profitable ventures. Every business has different...

A new breed of customers and B2B buyers are forcing companies to change how they communicate with them. The most challenging of all is that these buyers want to communicate with you fast and easily in real-time. Leading a successful business means listening to what your customers want.And in 2021 what they want is live chat. One of the most effective ways to “chat” with customers is to...