Customers’ experiences have an impact on how they perceive your business and your brand. Service is the core point of your business’s success. Everyone knows the importance of a happy customer that will not only return to you but always give positive feedback and bring new customers along. Let’s see what’s new in Customer Service Technology & Trends for the...

The outsourcing model has drastically changed during the past few years for good, evolving to providing the best service in every possible way and channel.   Outsourcing, of course, can be a great way to drive your business forward in a more effective and faster environment by allowing you to use your company resources for more profitable ventures. Every business has different...