September 22, 2021
How Blockchain Is Changing Customer Experience Through Identity & Trust
As we move into 2022, we will no doubt see an increasing number of businesses look to exploit the potential that blockchain technology offers and use it to enhance their customer experience (CX).
Blockchain is most commonly associated with cryptocurrency, but in recent months there have been a number of announcements from major companies looking at how blockchain can be used in different...
September 10, 2021
Omnichannel: A Definition and, Discussion on Customer Service
At the end of the day, customer experience is king. What does that mean? It means that a company’s ability to connect with its customers in a meaningful way will determine whether they’re successful or not. In this blog post, we’ll discuss how Customer Support can be an omnichannel service – meaning it spans all channels from web chat to social media and...