“New Normal” is a great way to define the changing landscape of customer service.  Customers have always wanted efficient, quick, and reliable service, but new technology has raised their expectations even higher. The Internet and especially social media changed the definition of fast dramatically. Consumers find faster, consume faster, and change decisions faster and they expect...

Organizations success is highly dependent on employee skills and performance and every new hire needs a certain level of training regardless of their role in the organization.  Training costs can go beyond a staggering $13 million dollars for large organizations. 99.9% of businesses in the UK (6 Millon), 99.7% in the US (28 Millon) are stated as SMB and these organizations are facing...